At Dhikar Store, we are committed to ensuring customer satisfaction with every purchase. In the event that you are not completely satisfied with your purchase, we offer a refund policy to ensure that you have a hassle-free shopping experience.
Our refund policy is as follows:
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Returns and Refunds: We accept returns within 30 days of the purchase date. If you wish to return your item, please contact us via email or phone to initiate the return process. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
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Refund Process: Once we receive your returned item, we will inspect it to ensure that it is in the same condition as when it was shipped. If the item meets our return criteria, we will initiate a refund. Refunds will be issued to the original payment method used during the purchase.
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Return Shipping Costs: Customers are responsible for the cost of shipping the item back to us. However, if the item was defective or incorrect, we will cover the return shipping costs.
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Exclusions: We do not offer refunds for digital products such as software, eBooks, and audio files, unless they are defective.
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Partial Refunds: We reserve the right to issue partial refunds for items that are returned with missing parts or damaged packaging.
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Cancellation Policy: If you wish to cancel your order, please contact us as soon as possible. We will cancel your order and issue a full refund if the item has not been shipped. If the item has been shipped, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us. We value your business and strive to provide you with the best possible shopping experience.